Yes. “We don’t spray where we play” is our rule. We use pet and child-aware strategies, prefer baits in locked stations, and apply products with precision. Your family’s safety is the foundation of our method.

Absolutely. We stand by our work. Our guarantee details depend on the service (e.g., termite baiting systems have their own warranty). We’ll always explain the specific coverage for your plan - no fine print surprises.

No pressure. We’ll explain your options. A one-off treatment solves an immediate problem. A monitoring plan (like for termites) is a proactive investment. The choice is always yours.

We’re expanding our tech-enabled network across Australia. Enter your postcode on our booking form or call us to confirm we’re in your neighbourhood.

You may notice mud tubes, hollow-sounding timber, damaged skirting boards, tight-fitting doors or windows, discarded wings or moisture-related changes. In many cases, there are no obvious signs, which is why a professional termite inspection is the best place to start.

A termite inspection is used to identify activity, damage, risk areas and conditions that may support termites. Termite treatment is the recommended control method if active termites are found.

We inspect internal and external areas, including accessible subfloors, roof voids, wet areas, perimeter zones, fences, gardens, decks and other timber structures. Some areas may be limited by access, safety or construction conditions.

Your technician will explain where activity was found, what risk areas were identified and what treatment or management pathway is recommended.

DIY sprays can disturb termites and may cause activity to move or split, making the problem harder to manage. If you suspect termites, avoid disturbing them and book a professional termite inspection.

Your technician will explain the treatment method, product use and any safety instructions before work begins. Bittn uses targeted termite management methods suited to the property and recommended treatment pathway.

For most residential ant problems, you can book Home Pest Protection. If ant activity is present, your technician will adapt the service to target the trails, entry points and nesting pressure found at your home.

The ants you see are usually only part of the problem. Spraying visible ants may clear the surface, but the colony, trail or food source may still be active nearby.

Some ant treatments are designed to work gradually so ants can carry the treatment back through the colony. In many cases, activity may take 1–2 weeks to reduce.

Your technician will place treatments carefully and provide clear guidance on any areas that should be avoided while treatment is active. Always follow the technician’s advice after service.

Yes, different ant species and activity patterns may require different treatment methods. Fire ants are excluded and require specific handling due to regulatory requirements.

Where nests are located and accessible, your technician may treat them directly. In other cases, treatment may focus on trails, entry points, garden areas or baiting methods designed to reach the colony.

Sometimes. Ants can have multiple nests and complex foraging patterns, so more than one treatment may be required to achieve a satisfactory level of control.

For most residential cockroach problems, you can book Home Pest Protection. If cockroach activity is present, your technician will adapt the service to target the hiding places, food sources and activity found at your home.

The cockroaches you see are usually only part of the problem. DIY sprays may affect visible activity, but cockroaches often hide behind appliances, inside cupboards, near drains, in cracks and crevices, or in other protected areas.

Some activity may continue for a short period after treatment while cockroaches come into contact with treated areas or baits. Your technician will explain what to expect based on the level of activity found.

Your technician will apply treatments carefully and provide clear guidance on any areas that should be avoided while treatment settles. Always follow the technician’s advice after service.

Different cockroach species and activity levels may require different treatment methods. If your technician identifies a more complex issue, such as heavy German cockroach activity, they may recommend a more specific treatment plan.

Cockroaches are often more active at night because they prefer dark, protected spaces. Seeing them at night can indicate they are moving from hidden harbourage areas to search for food or water.

Reducing food scraps, moisture, clutter and access to hiding places can help. Your technician may provide practical recommendations based on what they find during the service.

Absolutely. Safer science is our priority. The products we use are approved for use in domestic environments. We use Insect Growth Regulators that specifically target flea development and have very low toxicity to mammals. We’ll provide clear instructions on re-entry times.

Treatment kills adults and larvae quickly. However, pupae (the cocoon stage) are resistant and may hatch over 2-3 weeks after treatment. You may see a few emerging adults during this period, but they will be eliminated as they come into contact with the treated environment. This is normal and means the treatment is working.

Yes, for a short period. We’ll ask you, your family, and pets to vacate during application and for a few hours after (as per the specific product label) to allow the treatment to dry and settle properly. We’ll give you exact, straightforward instructions.

Key steps include a thorough vacuuming (especially where pets sleep), washing pet bedding in hot water, and tidying floors. This removes debris and stimulates flea pupae to hatch, making them vulnerable to our treatment. We’ll provide a complete checklist.

A small fruit fly problem often points to a single, localised breeding source (like a fermenting piece of fruit in a bin or a dirty drain). We can quickly identify and eliminate that source, preventing a small issue from becoming a major infestation. Sometimes, a single visit with the right advice is all you need.

Absolutely. The fly light traps we use are non-toxic, employing UV light and discreet glue boards or catching mechanisms. Any insecticides used are applied with precision in areas of minimal human contact and are approved for use in sensitive environments. We prioritise non-chemical solutions first.

Drain flies (also called moth flies) breed in the biofilm inside drains. A simple pour of chemical cleaner won't solve it. We use specific enzyme or bacterial drain treatments that break down the organic film they feed on, eliminating the breeding source at its origin.

You should notice a significant reduction in adult flies within 24-48 hours of implementing breeding source control and trap placement. Breaking the breeding cycle ensures the problem doesn't bounce back in a week.

This is a specialty. We provide discreet, compliant, and highly effective fly management solutions for the hospitality sector. Our methods are designed to control pests without disrupting your operation or customer experience, focusing on exterior perimeter control and strategic interior trapping.

Fogging can provide short-term knockdown of adult mosquitoes in the air at the time, but it does not address the breeding sites producing new mosquitoes. Bittn’s approach focuses on breeding areas, resting zones and targeted treatment for longer-lasting control.

This depends on the property, weather, vegetation, standing water and nearby breeding sources. During peak mosquito season, regular treatment may be recommended to help maintain better outdoor comfort.

No mosquito treatment can guarantee complete elimination, especially if mosquitoes are breeding on neighbouring properties, near waterways, drains or environmental corridors. The goal is to reduce mosquito activity and pressure around your property and make the area less attractive to them.

Your technician will apply treatments carefully and provide clear instructions before and after service. Sensitive areas such as fish ponds, bee hives and aquatic environments may need to be protected or avoided.

Remove standing water from pots, buckets, toys, drains, gutters and other containers where possible. Keeping grass, foliage and shaded harbourage areas maintained can also help reduce mosquito pressure.

Yes. Mosquitoes can travel from nearby areas, but treating your property can help reduce activity in your immediate outdoor living zones and make your yard less attractive to mosquitoes.

Water features and ponds need to be assessed carefully, especially if they contain fish or other aquatic life. Your technician will advise what can and cannot be treated safely.

No. Rodent Control is a standalone service because rats and mice require a specific inspection, baiting and follow-up program.

No. Bittn’s Rodent Control service is delivered as a two-visit package. The first visit includes inspection and strategic baiting. The second visit is completed within the following 30 days, usually 10 to 20 days later, to assess bait consumption, rebait where required and check how the program is progressing.

Your technician will install lockable bait stations carefully and provide clear safety instructions after service. Bait stations are placed in selected locations based on activity, access, site conditions and safety requirements.

Rats and mice behave differently, use different spaces and may require different bait, bait stations or placement strategies. Your technician will inspect the property and adjust the treatment approach based on the species and activity found.

Rodents often nest or travel through roof voids, wall spaces and other hidden areas. Baiting is designed to reduce the active population, although it can take time to take effect. If a carcass is accessible during the return visit, removal may be completed where appropriate.

This is rare, but it can happen. If odour becomes an issue, Bittn can upgrade the service to include odour elimination support where appropriate.

Baiting can take around 10 days to become effective. Some activity may continue during this period while rodents regain confidence in the area and begin feeding.

Store food in sealed containers, keep bins tightly closed, remove pet food and water where possible, trim branches away from the roofline and reduce clutter or stored items that may provide shelter.

For most residential spider problems, you can book Home Pest Protection. If spider activity is present, your technician will adapt the service to target webbing areas, harbourage zones, entry points and the conditions found at your home.

No treatment can guarantee every spider will be eliminated. Our goal is to reduce spider activity and webbing pressure by targeting the areas spiders use and the conditions that help them return.

If your technician identifies potentially dangerous spider activity, they will provide advice and apply targeted treatment where appropriate. Safety will always be prioritised.

Your technician will apply treatments carefully and provide clear guidance on any areas that should be avoided while treatment settles. Always follow the technician’s advice after service.

Spider treatment is included as part of Home Pest Protection. Treatments can have a service lifespan of up to 12 months and include a six-month warranty period, depending on the property, weather, surrounding vegetation, insect activity and environmental conditions.

Spiders can return when there is shelter, insect activity, webbing areas or easy entry points around the home. Reducing these conditions can help reduce future activity.

For most residential spider concerns, Home Pest Protection is the recommended service because it treats spiders alongside other common household pests. If you have a specific timing need, speak with the team so we can recommend the best option.

We strongly advise against it. Disturbing a nest can trigger a mass, aggressive defence. Our technicians have the training, protective equipment, and correct insecticides to do the job safely and effectively, minimising risk to you and your property.

Yes, we can. Wasps are less active and aggressive at night, making it the safest time for treatment in many cases. We schedule these specialised appointments accordingly.

The products we use are professional-grade and applied with extreme precision directly to the nest. Once dry, the residue poses minimal risk. We will provide specific, clear safety instructions regarding the treated area.

We guarantee the complete neutralisation of the treated nest. If activity continues from the same nest within a specified period, we will return to retreat at no additional cost.

We have the expertise and tools to treat internal nests. This may involve using dust formulations that travel through cavities or making very small, strategic access points. We will always discuss the method with you first.

Because your home is now the primary habitat. Fleas lay eggs that fall off your pet into your environment. Those eggs hatch, develop, and jump back onto your pet - or you. We eliminate this environmental reservoir.

We don't spray where we play" isn't just a line; it's our operating principle. We use smarter, targeted science. Your family's safety is the foundation of our method, not an afterthought.

Think of the last technician: did they hunt with thermal cameras or just spray baseboards? We challenge the norm. We're tech-driven and customer-obsessed. We're here to solve your problem, not just sell a service.

Absolutely. We're the partner builders trust for compliance and long-term protection. Our systems are designed for the modern build, using preventative science to stop problems before the first brick is laid.

It's our core. Smarter means using technology like radar and thermal imaging to remove guesswork. Safer means targeted solutions that minimise chemical use. It’s pest control, deliberately reinvented.

We’re the best of both. We're a proud, Australian-owned family business with three generations of know-how, now powered by cutting-edge tech and a national mission to set a new benchmark. Good energy included.

We don’t watch the clock; we follow the evidence. A proper inspection isn’t a 10-minute walk-around. We use thermal imaging, moisture meters and radar to hunt like detectives. Typically, it takes 60-90 minutes to do the job right - until we find what we’re looking for, or confidently give your property the all-clear.

We don’t do one-size-fits-all prices because we don’t do one-size-fits-all work. The cost depends on your specific problem, property size, and our smart solution. We’ll give you a clear, upfront quote after our thorough inspection. Think of it as an investment in peace of mind - we’re probably not the cheapest, but we’re definitely the smartest.

Our guarantee is built on science, not just promises. We stand by our work 100%. If a problem persists within our service warranty period, we’re back to fix it - no arguments. Our goal is a long-term solution, not a temporary fix. That’s why we use the most reliable baiting systems, provide detailed reports, and schedule smart follow-ups. Your satisfaction is the benchmark.

Discretion is key. We schedule services during off-peak hours, use non-invasive tools, and our technicians are trained to work efficiently and unobtrusively. We become part of your background operations.

We provide comprehensive digital documentation for every service: detailed reports, chemical safety data sheets, technician licenses, and audit trails. Everything is stored online for easy access during audits.

Yes. We provide consistent, brand-standard service delivery across multiple sites with a single point of contact, consolidated reporting, and scalable pricing.

Contracts are tailored but typically include scheduled preventative visits, 24/7 emergency call-out priority, monitoring equipment, detailed digital reporting, and compliance support. We build them to be true risk-management partnerships.

It means precision and predictability. Less guesswork means fewer call-backs and more reliable protection. Our tech-driven approach often identifies risks (like moisture issues) beyond pests, adding extra value to our service.

Your pets will scratch excessively, and you may see small dark specks (flea dirt) on carpets or pet bedding. Humans can also experience itchy red bites, typically around the ankles.

Our professional fly baits and larvicides are low-odour and applied in discreet locations. Insect light traps are odourless and residue-free.

Yes. We treat wasp nests inside wall cavities using specialised dust formulations that reach deep into the void. After the colony is dead, we recommend sealing the entry point.

Silverfish don't bite or spread disease, but they damage books, wallpaper, clothing, and stored food. They thrive in humid environments - we treat with targeted residual sprays and advise on moisture control.

Absolutely. Our technicians assess your property for all pest types and tailor the treatment to cover fleas, flies, wasps, silverfish, and any other pests identified during inspection.

Yes. New homes can have defects from construction, and termites don't discriminate by age. We've found active termites in homes less than two years old.

Typically 2–3 hours for an average-sized home (3–4 bedrooms). Larger properties or those with extensive outbuildings may take longer.

Absolutely. We encourage you to walk through with us. Our inspector will explain findings on the spot, and you can ask questions as we go.

Don't panic. We'll detail the extent of the infestation and provide a treatment quote. You can use the report to negotiate with the seller or, if the damage is severe, reconsider the purchase.

As early as possible. The right timing depends on the build, construction requirements and protection system required, but termite protection should be planned before key construction stages are completed.

Yes. Termite protection is an important compliance requirement for new homes and relevant construction works. The right system depends on the property, construction method and build requirements.

Bittn Blanket Technology™ is Bittn’s construction termite protection system, installed during the build to help guard the home from termite entry while keeping protection hidden within the structure.

Not always. Bittn Blanket Technology™ is suitable for many construction projects, but the right termite protection system depends on the build design, access and compliance requirements.

No. It may also be relevant for renovations, extensions, additions, new slabs, wet areas, retaining walls or other works that change termite risk or access around the property.

Yes. Once the build details and required protection approach are understood, Bittn can provide a clear fixed price for the termite protection system.

Yes. Construction termite protection is designed to help stop termites entering through concealed areas and force activity into places where it can be seen during an inspection. Think of it like a security system: the protection helps guide the warning signs into view, but regular inspections are how those signs are found. Without ongoing inspections, the system cannot do its full job of helping protect the home over time.

Our plan covers the full spectrum of common household pests, including ants, cockroaches, spiders, silverfish, earwigs, fleas, flies, wasps, crickets, millipedes, centipedes, and stored‑product pests (like pantry moths). Specific pest lists are available on request.

Your plan includes an initial comprehensive treatment followed by scheduled seasonal follow‑ups. The exact frequency depends on your home’s size, location and seasonal pest pressure. We’ll tailor it to your needs.

Yes. Our Smarter, Safer Science approach uses low‑toxicity products applied with precision. We focus on targeted applications in cracks, crevices and perimeter areas - not on surfaces where your family spends time. We’ll always give you clear guidance before we start.

We’ll send you a simple preparation checklist before each visit. Typically, it involves clearing access to skirting boards and storage areas, and securing pets during the treatment.

Just call us. Your plan includes a guarantee that if any covered pest reappears between scheduled visits, we’ll come back and treat at no extra cost. No hassle. No hidden fees.

Home Pest Protection covers spiders, cockroaches, ants and silverfish. If you are dealing with termites, rodents, mosquitoes, wasps, German cockroaches or fire ants, we may recommend a more specialised service. 

Yes. This is the service we recommend for general household pest protection because it treats the common pest group together rather than treating each pest in isolation. 

No. Home Pest Protection covers common household pests such as spiders, cockroaches, ants and silverfish. Termites require a separate inspection, treatment or management plan.

Most homes benefit from regular annual treatment, although this can depend on pest pressure, property conditions and the surrounding environment.

Bittn uses targeted treatments and follows product label directions carefully. Your technician will provide clear instructions before and after treatment, including any guidance for pets, aquariums, bird cages or areas that need to be avoided while treatment settles.

In most cases, only simple preparation is needed. We may ask you to provide access to key areas, move items away from walls or skirting boards, close windows and doors where required, and secure pets during treatment.

Some activity can continue for a short time as the treatment takes effect. Your technician will explain what is normal and when to contact us if covered pest activity continues.

In many cases, yes. If your pest problem is not listed, speak with our team and we can advise whether it can be treated, whether it should be added to another service or whether a more specific pathway is required.

Sometimes. It depends on the pests, property, treatment methods and safety requirements. Some pests can be treated together, while others may need a separate service.

No. Flea treatments, including end-of-lease flea treatments, are usually separate services because they require a specific treatment approach.

Yes. Fire ants require careful handling because they are a serious biosecurity pest. If fire ants are suspected, contact Bittn so we can advise on the correct treatment pathway.

Take a photo if it is safe, note where you are seeing activity and contact Bittn. We can help identify the likely pest and recommend the right next step.

Guarantee terms depend on the pest, treatment type, site conditions and service scope. Your technician or the Bittn team will explain what is included before treatment.

Yes. They look at different risks. A building inspection focuses on visible building defects and condition, while a timber pest inspection focuses on termites, termite damage and conditions that may increase pest risk.

Bittn completes the timber pest inspection and coordinates with trusted building inspection partners for the building inspection component.

No. You will receive two separate reports: one timber pest inspection report from Bittn and one building inspection report from the trusted building inspection partner.

Timing depends on the property size, access and scope, but most inspections are completed within a few hours. We will confirm timing when coordinating the booking.

Yes. Bittn can coordinate access with the agent, owner or relevant contact to help make the process easier.

Your timber pest report will outline the findings and recommended next steps. If active termites are found, Bittn can provide advice on treatment or termite management options.

Many buyers use building and pest findings to ask questions, negotiate repairs, renegotiate price or make a more informed decision before proceeding.